If you cancel your purchase of Products within the 14-day period of recieving the product, we will process the refund due to you as soon as possible and, in any event, within 14 days of the day we receive the returned Product or, if earlier, within 14 days of you providing evidence of having sent back the Product. In this case, we will refund the price of the product in full, not including the cost of delivering the item to you via standard delivery. If audio, video or software Products provided to you in a separate sealed packet are opened, you may not be entitled to a refund. You will be responsible for the cost of returning the item to us.
For clarity, where your order was for Products of a “hybrid” nature (e.g. a physical and digital content) and we have begun the process of delivering the digital part of your Product order, or you have already accessed the digital part of your Product order we will refund the relevant element of the order in accordance with our cancellation policy for that particular Product.
If you seek to cancel your purchase because you claim that the Product is defective or that there has been damage or error on our part, we will examine the returned Product and will notify you of your refund or otherwise via email within a reasonable period of time.
In the event that we have to cancel your order after payment has been taken, we will notify you of our need to cancel your order and supply you with a refund as soon as possible.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will always make any refund using the same method originally used by you to pay for your purchase unless you expressly agree otherwise.
